Abstract

Non-governmental organizations use knowledge extensively in humanitarian efforts, engagements with organizations concerning the welfare of the people and other activities. The knowledge in non- governmental organizations are mostly tacit. Nevertheless, little is known about knowledge management practices in non-governmental organizations. The aim of this study is to investigate the adoption of knowledge management in a non- governmental organization. This study adopts a case study research design. Data was collected through a survey sent to a non-governmental organization. The questionnaire was based on the four pillars of knowledge management namely management and organization, people and culture, content and processes and infrastructure. A total of 31 respondents from one NGO participated in the survey. The data was analyzed using descriptive analyses. The findings indicate that knowledge is widely acknowledge as important in non-governmental organizations. To a certain extent, knowledge management principles have been practiced in the organization. However, non-governmental organizations have yet to establish an organization- wide knowledge management strategy. The study provides an understanding of how knowledge management is perceived by the non-governmental organizations and provide valuable insights to the practice of knowledge management in non- governmental organizations.

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